Meet the h2o Gateshead team

Don’t worry we are not a scary bunch! You won’t find hard sales and sales people just after your money. We are a family run business who prides ourselves on service and design. We want to help you realise the bathroom you have always wanted.

We are the branded bathroom retailer of the North East. We can cater for projects of all sizes from a set of replacement toilet seat hinges, a new toilet roll holder, a new shower enclosure right through to a full bathroom suite or multiple bathrooms in a larger development.

We also have a commercial team ready to take your project from start to finish and ensure you are fully supported with contract costs, planned and managed lead time and unrivalled aftersales to ensure your project runs as efficiently and cost effectively as possible.

Why not join us in the showroom for a coffee while we discuss your requirements and plan your perfect bathroom.


Martin Kelly

Contract Sales

Born in Newcastle in the early 60’s, Martin spent most of the 70’s attending St Cuthbert’s Grammar, and joined the bathroom industry via Crossling in 1981. After marrying Amanda and starting their family with Rebecca and Charlotte, Martin became Sales Manager with bathroom brand Showerlux. Three more children arrived and the decision was made to open h2o in 2003. Away from the showroom Martin supports local football teams and h2o are proud sponsors of Whitley Bay FC.
Favourite quote “You only get one chance to make a first impression”

Charlotte Coates


Charlotte started in the bathroom industry on the weekend team at 14 years old and now runs the design and installation teams within h2o, she is fully conversant on the Virtual Worlds bathroom design CAD package. Charlotte enjoys spending time with her daughter Bella and husband Jamie, and sampling local restaurants in Whitley Bay and Newcastle.
Favourite quote “you will remember the quality, long after you have forgotten the price”

Sam Kelly

Retail Sales

Like his sisters, Sam first started in the family business on a weekend, quickly developing a skill for CAD design and knowledge of the products h2o has to offer. Alongside his role as a designer and retail sales, Sam is also studying Biomedical Sciences BSc (Hons). Between the showroom and university, Sam has a small amount of spare time which he spends socialising with friends.
Favourite quote “We are what we repeatedly do; excellence, then, is not an act but a habit.”

Martha Kelly

Office Administrator

Martha joined h2o in 2013 working on a Saturday before moving to her full time role the following year. She progressed further with her education by achieving an Advanced apprenticeship & level 3 diploma in business and admin. Working alongside Denise on Sage and accounts, she also looks after the daily running of the office and showroom. Martha attends a local fitness class with her sisters in her spare time and enjoys spending time with family and boyfriend Richard, particularly holidays to Florida.
Favourite quote “if you can dream it, you can do it”

Denise Bell


Denise has over 30 years experience within the bathroom industry ranging from Sales to Administration; her key role is the daily running of the accounts side of the company along with her colleague Martha. Outside of the showroom Denise enjoys socialising, exercising, travelling and spending quality time with her family.
Favourite quote “If women didn’t exist, all the money in the world would have no meaning”

David Glover

Retail Sales
Technical & Aftersales

David has spent all of his working life in the bathroom industry and joined h2o in 2012. Looking after h2o’s aftersales team, David specialises in learning the inner workings of the products he sells, his in-depth knowledge in invaluable to installers, and his stock of spare parts is second to none. David is also a keen follower of football, watching and playing, particularly with sons Louis and Oliver.
Favourite quote “If plan A fails, remember there are 25 other letters”

David Thompson

Warehouse Manager
Delivery Driver

On leaving school in 1990, Dave joined Vickers Armstrong Engineering and then 8 years on, a printing press at a print and design Company. Following 2 years travelling and working in Holland and Spain from 2000-2002, Dave was a nationwide courier before joining the team at h2o in 2010 as warehouse manager and delivery driver. A keen traveller, he has visited most of Europe including Greek islands such as Skiathos and many parts of Asia such as Thailand and India.
Favourite quote “To travel is to live”

Michael Walker


With over 40 years experience in the bathroom industry, Mike fit perfectly into the role of sales and carrying out surveys when he joined h2o in 2013. Prior to h2o, he worked for large bathroom and plumbing firms such as Wolseley and Grahams then joining a local bathroom showroom for 20 years prior to h2o. With 2 sons and 3 grandchildren, Mike spends his free time with his family particularly enjoying days out spoiling his grandchildren.
Favourite quote “Be yourself, everyone else is already taken”